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Disclaimer/Terms and Conditions


Information on the website

smartfabric facemasks NZ (a division of Identity Solutions Ltd) is as diligent as possible in compiling and updating the information on this website. However, smartfabric does not guarantee the correctness and completeness of the information provided. Equally, smartfabric does not guarantee that this information is the most up to date. For questions concerning any information please contact smartfabric facemasks NZ via the contact us on this site, email or speak to one of our helpful team, on 0800 285 223.

By using a link to a third party’s website you leave the website of smartfabric facemasks NZ. smartfabric cannot verify third party websites and does not assume any responsibility for use therein.


smartfabric contains information, data and links.  All information, data and links included on this website, including documents, images and content, is intended for information and support purposes only and does not represent advice. We make no representations or warranties as to the relevancy of the information contained on this website for any given contact.

We regularly check and validate our data and believe we are reliable in our efforts to provide information on the site that is accurate, comprehensive, and timely at the date of publication. However, human error and changes will occur.

Copyright and other notice

Materials on this website are protected by copyright, trademark and other intellectual property and proprietary rights. You may use smartfabric site and display, download any material for your personal or professional use, however you may not otherwise reproduce, copy, distribute or use any material on this website without contacting smartfabric facemasks NZ and reference that the material is provided by smartfabric facemasks NZ.

If you wish to include information from this website on your own websites, please contact smartfabric facemasks NZ.

Third party sites and information

smartfabrics’ website contains links and references to third party resources on the web. Unless these sites or references have been created by smartfabric, we are not responsible for any third party’s products, services, acts or omissions. We do not act in partnership with nor as agent for or on behalf of the third party to whom we provide links. Accordingly, neither party may incur any debt or liability on behalf of the other party.

Our liability

While we endeavour to ensure that information on this website is correct, we shall not be liable for any damages arising from the use or inability to use smartfabrics website or any information contained on it or from any action or decision taken as a result of using the site or any such information.

To the maximum extent permitted by applicable law we disclaim liability for all implied or statutory warranties and conditions. To the maximum extent permitted by applicable law, in no event shall we, nor our employees, affiliates, agents or other representatives, be liable for any special, indirect or consequential damages whatsoever including without limitation damages for loss of profits, loss of confidential or other information, business interruption arising from or in connection with the use of this website.

Reservation concerning changes

All information, representations, links or other messages may be changed by smartfabric facemasks NZ at any time without prior notice or explanation to the user. In particular, smartfabric is not obliged to remove any outdated information from its website or to expressly mark it as being outdated.

Concerning Your Privacy

Access to this web site may be monitored by smartfabric. If monitored, the requesting URLs, the machine originating the request, and the time of the request, are logged for access statistics and security purposes. Your use and access of this web site constitutes your consent to such general monitoring. Please see smartfabrics’ Privacy Policy for details on how information from the web site may be gathered and used.

Exclusion of liability

smartfabric excludes any and all liability for direct or indirect damages of any kind in connection with the access or the utilisation of its website or single elements of it and the information provided by its website insofar as and to the extent that such exclusion is not prohibited by law. Liability claims regarding damage caused by an interruption of a part of or all functionalities of the website of smartfabric are excluded as well and to the same extent.

Furthermore, smartfabric facemasks NZ does not assume any liability and does not guarantee that the functions on its website are free of errors, that errors are corrected or that the site or the respective server is free of viruses or any other detrimental elements.

The information on this web site is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights.


Any disputes arising from or in connection with the use of this website shall be governed by the laws of New Zealand. We do not make any promise that information on the smartfabrics’ website is appropriate for use in locations outside New Zealand.

The website is owned and operated by smartfabric New Zealand a division of Identity Solutions Limited. We can be contacted by phone during office hours on 0800 285 223 or

Credit Card Processing

smartfabric uses eWay to process credit card payments via woo commerce.

If you choose to process your payment:

eWay – eWay secures all your customer and card data with ‘military-grade’ secured servers and software with the highest level of encryption.

Returns and Refund

smartfabric has a 10-day return policy, which means you have 10 days after receiving your item to request a refund / return, if your items arrive damaged, faulty or not what you have ordered, or do not comply with legal warranties.

If you want to raise a refund / return issue with us please email, our team is here to help. We do require photos of the fault to be sent to us before you return your item, this allows us to decide on the next step/s depending on where in the world you are located and what the item is.

In saying this, in regards to the Smart Fabric Face Masks specifically we are unable to accept returns, for Health & Safety reasons unless the item is in its original packaging, unopened, unwashed and unused. We can process part / full refunds depending on the issue.

 After assessing the issue from photos supplied we will confirm with you whether the item should be returned to us or not, if so we will book a return courier and once we have received it will confirm either a replacement item has been sent or a refund will be processed on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return for refund process, or if you have any questions please contact us at

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